Department of Human Resources LogoMicki Callahan, Human Resources Director

Our Executive Management Team

Susan Gard
Chief of Policy
Phone: 415-551-8942

Ted Yamasaki
Managing Deputy Director
Phone: 415-557-4915

Suzanne Mason
Employee Relations Director
Phone: 415-557-4857

Peggy Sugarman
Workers’ Compensation Director
Phone: 415-701-5848

Linda Simon
Equal Employment Opportunity and Leave Programs Director
Phone: 415-557-4837

Donna Kotake
Workforce Development Director
Phone: 415-557-4912

John Kraus
Recruitment and Assessment Services Director
Phone: 415-557-4884

Michael Cerles
Departmental Personnel Officer
Phone: 415-557-4831

Chanda Ikeda
Chief Financial Officer
Phone: 415-557-4944

Steve Ponder
Classification and Compensation Director
Phone: 415-557-4917


Our Organizational Structure

Organizational Chart


Our Divisions

The Department of Human Resources provides services through the following divisions:

ADMINISTRATION, FINANCE, BUDGET AND INFORMATION SERVICES provide internal administrative support to ensure efficient department operations.

CLASSIFICATION and COMPENSATION (CLASS and COMP) classifies the City’s positions and manages Memoranda of Understanding (MOUs) and the Municipal Code related to compensation. In addition, Class and Comp supports the civil service system through management of classification actions and appeals, labor negotiations through performance of salary surveys, costing, and contract administration, and payroll through establishment and maintenance of rates of pay, premiums and lump sum payments.

CLIENT SERVICES CONSULTING (CS-HR) provides human resources (HR) solutions to all City departments on employment, personnel and disciplinary matters, as well as Civil Service Commission (CSC) rule application through direct and indirect services. CS-HR partners with direct service department managers to respond to HR issues, recruit and select candidates, manage eMerge PeopleSoft changes, onboard new employees, manage leaves of absence, and resolve disciplinary matters. CS-HR also reviews and approves department requests for position authorization.

CLIENT SERVICES OPERATIONS (CS-OPS) provides City departments, employees, and the public with information and services related to employment with the City. The CS-Ops team staffs and supports the Employment Information Center in the DHR lobby, Citywide Referral and Certification Programs, validation of appointments into City service, and the City’s Pre-Employment Conviction History Program.

EMPLOYEE RELATIONS (ERD) negotiates and administers the provisions of collective bargaining agreements between the City and labor organizations representing City employees. ERD staff advises department personnel representatives in interpreting contract provisions, manages and reviews grievances related to contract interpretation and disciplinary action, determines bargaining unit assignments of City classifications, and conducts meet and confer sessions within the scope of representation.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND LEAVE MANAGEMENT provides direct services and consultation to all City departments, including investigating and resolving discrimination issues, harassment prevention and other staff training, reasonable accommodation for individuals with disabilities, and establishing citywide leave management policies and protocols. EEO also prepares workforce composition reports.

WORKERS’ COMPENSATION (WCD) administers workers’ compensation benefits and all other benefits related to work injuries and illnesses, in compliance with state and local laws and regulations, and coordinates citywide safety and prevention efforts.

WORKFORCE DEVELOPMENT (WD) is committed to the professional and personal development of the City’s workforce. WD, in collaboration with other educational partners, develops and integrates an extensive curriculum of workshops designed to enhance individual or group capabilities. WD also provides data on the City’s workforce, performance management services, recruitment services, and citywide fellowship and apprenticeship program coordination.

For more information, call (415) 557-4800 or 311; or visit www.sfdhr.org.