You may file a complaint of discrimination, harassment, or retaliation through a variety of channels. If you want to have the City investigate it, employees can submit a complaint or by contacting DHR EEO through email, phone, or mail. Employees may also file with their home departments’ human resources group. Alternatively, you may file the complaint externally with the U.S. Equal Employment Opportunity Commission, the California Department of Fair Employment and Housing, or through your union (if applicable).

Ways to File a Complaint with the City

Email Complaint

Address to:
DHR-EEO@sfgov.org

Describe the complaint, including:

  • Name and Pronoun
  • Preferred contact information
  • Job title and department
  • Issue and basis for your complaint
  • Date of alleged civil rights violation
  • Any witnesses
  • Documentation to support your complaint

Call the EEO Helpline

Phone Numbers:
(415) 557-4900 or
(415) 557-4810 (TTY)

DHR EEO staff are available to assist you in completing your complaint.

Mail Complaint

Address to:
Director, Department of Human Resources
Attention: EEO Division
One South Van Ness Avenue, 4th Floor
San Francisco, CA 94013

Describe the complaint, including:

  • Name and Pronoun
  • Preferred contact information
  • Job title and department
  • Issue and basis for your complaint
  • Date of alleged civil rights violation
  • Any witnesses
  • Documentation to support your complaint

Walk-In Complaint

Address of DHR Office:
One South Van Ness Avenue, 4th Floor
San Francisco, CA 94013

Hours of Operation:
Monday - Friday: 8:00 am to 5:00 pm

Home Department

Employees may file complaints with their home departments' human resources groups, which will subsequently contact DHR EEO.

Alternative 1: File a Complaint Externally

Federal Government

Visit U.S. Equal Employment Opportunity Commission

Complaints of employment discrimination, harassment, or retaliation may also be filed with the U.S. Equal Employment Opportunity Commission (EEOC).

State Government

Visit California Department of Fair Employment and Housing

Complaints of employment discrimination, harassment, or retaliation may also be filed with the California Department of Fair Employment and Housing.

Your Union (if applicable)

Employees may elect to file a complaint of discrimination, harassment, or retaliation through the grievance process outlined in the applicable Memorandum of Understanding (MOU). Contact your union for more details.

Alternative 2: Request Mediation

As an alternative to filing a complaint, complainants may consider resolving their complaint through a mediation process facilitated by trained peer mediators. If you would like to request peer mediation services, please contact dhr-peer-mediation-program@sfgov.org or (415) 557-4988. You can find more information regarding the City’s Peer Mediation Program at https://sfdhr.org/citywide-peer-mediation-program/.

Complaints of discrimination must be filed within 180 calendar days of the date the alleged discriminatory action took place, or the date the employee would have first become aware of the discriminatory action.

If you are in a local bargaining unit, you may also elect to have your union represent you during the complaint investigation process.

Retaliation against any employee or applicant who reports, files a complaint of, or otherwise opposes conduct they reasonably believe to be discrimination, harassment, or retaliation, or assists in the investigation of a complaint, is also prohibited.

Possible Remedies

Following the filing of a complaint, DHR EEO must make a determination whether it will investigate. If the investigation establishes that a complainant has been subjected to conduct in violation of the City’s EEO policy, complainants may be entitled to a remedy. Remedies include but are not limited to: restoration of leave balances or compensation for time taken off due to discrimination or harassment; corrective action for the accused; placement into a position which you were denied due to discrimination or retaliation; etc. In the event that the City enters into a settlement agreement with the complainant, that settlement agreement must be approved via DocuSign.