Duration: Half Day

Cost: $300 (includes materials fee)

Target Audience: Anyone who wants to learn tools to resolve conflicts.

Instructor: Ishani Baruah | Julieta Kusnir

Overview:

Learn a practical communication tool for conducting Successful Conflict Conversations (SCC) — a core workplace competency. Empowered with this technique, you will be able to take effective action to resolve most conflicts between yourself and others.

How will participants benefit?

• Learn about Successful Conflict Conversations and when to use the tools
• Understand how your own responses to conflict are impacting relationships
• Preparing the issue statement and planning the context for the conversation
• Tools to talk through the conflict

Course Description:

The key to conflict is to stop it before it starts or at its lowest level. This simple four-step process allows a non-adversarial search for common ground to serve the common good. Through a combination of classroom discussion around the Necessary Knowledge to understand and solve conflict and classroom skills training, participants will have the opportunity to learn and practice a unique communication tool that can be used in all workplaces to stop their own conflict situations before they escalate.

Cancellation Policy:

Cancellations must be requested at least 10 days prior to the workshop. Individuals who do not cancel prior to the cancellation date will be charged the full amount of the program. In this case, you will have a one-time-only chance to reschedule within the same fiscal year, at no additional cost.