Duration: Half Day

Cost: $300 (includes materials fee)

Target Audience: For every supervisor, manager, team leader, and human resource specialist who may need to mediate conflict between two parties.

Instructor: Julieta Kusnir

Overview:

Learn a powerful communication tool (Third-Party Resolution) to help others resolve workplace conflict. Third-Party Resolution (TPR) is a core competency for every supervisor, manager, team leader, and human resource specialist.

How will participants benefit?

• Learn the tools to mediate conflict as a third party
• Understand when to use third party resolution as a tool
• Explore why third party resolution is so effective in conflict management

Course Description:

The key to conflict is to stop it before it starts or at its lowest level. This course will teach participants how to proactively manage workplace conflict. Through a combination of classroom discussion around the Necessary Knowledge to understand and solve conflict and classroom skills training, participants will have the opportunity to learn and practice a unique communication tool that can be used in all workplaces to stop conflict before it escalates. Third-Party Resolution is a unique option because it produces voluntary cooperation, not just compliance. Third-Party Resolution is a template with which you can apply to your current skills, once you understand the tool.

Cancellation Policy:

Cancellations must be requested at least 10 days prior to the workshop. Individuals who do not cancel prior to the cancellation date will be charged the full amount of the program. In this case, you will have a one-time-only chance to reschedule within the same fiscal year, at no additional cost.