Core Programs for Managers, Supervisors and Lead Workers

Professional Development Programs

The 5 Choices™ To Extraordinary Productivity

Session Length: 1.5 Days + 2 hour report session
Cost: $555 (includes $165 materials fee)
Target Audience: Anyone responsible for balancing multiple projects and priorities
Instructor: Denise Van Alstine, 551-8909

Course Description:

Today’s workplace is an unprecedented minefield of constant demands from other people, technology, and a nonstop workday. To succeed in the new work world, we need to learn how to make good decisions, focus our attention, and sustain high energy every day. The work session will introduce you to five fundamental choices that dramatically increase your ability to focus on your most important outcomes so you can reclaim your attention, time and energy. You will learn how to balance your most important roles and goals and turn technology tools, like MS Outlook, into productivity tools. Best practices for maintaining energy and renewal will also be discussed.

The 5 Choices process includes: a pre-assessment, a two day work session, a self-guided implementation phase, a post-assessment and a follow up report session. The participant kit includes a participant guide, bonus video modules, a technical guide, and tools DVD. Participants will also have access to the 5 Choices website. Continuing education credit is available for this workshop. This is a FranklinCovey workshop.

How will you benefit?

  • Learn a language and methodology for discerning the important from the less important
  • Implement a weekly and daily planning process to execute high impact priorities
  • Explore how to manage appointments, contacts, notes and documents

Upcoming Date(s):

The full course is two - one and a half days with a 2 hour follow up session. Participants should plan to attend all dates and times.

  • Thursday, February 23, 2017 (8:30am - 4:30pm) AND Friday, February 24, 2017 (8:30am - 12pm). Follow-up session: Thursday, March 30, 2017 (8:30am - 10:30am) - COURSE IS FULL 
  • Tuesday, May 2, 2017 (8:30am - 4:30pm) AND Wednesday, May 3, 2017 (8:30am - 12pm). Follow-up session: Tuesday, June 6, 2017 (8:30am - 10:30am)

Workshop Enrollment Form 

7 Habits for Managers

Session Length: Two days, 8:30am – 4:30pm
Cost: $650 (includes over $185 materials fee)
Target Audience: Anyone responsible for the supervision of others; including supervisors, managers and executives
Instructor: Denise VanAlstine, 551-8909

Course Description:

If you are looking for clear cut, no-nonsense ways to make an impact on your team and organization, this workshop is a worthwhile investment in your leadership development. An excellent follow up to the learning received in the 24 Plus program covering basic supervision and City processes; 7 Habits for Managers integrates the habits of human effectiveness popularized by Dr. Stephen R. Covey’s best-selling book 7 Habits of Highly Effective People with examples taken directly from current business and public sector leaders. Through videos, discussion, and interactive exercises, participants explore concrete easy-to-use models that can be used to improve self and team management. Participants also receive a workbook, Management Essentials book, and easy to use e-tools with a bonus CD. Continuing Education Credit is available for this workshop.

How you will benefit?

  • Write a clear vision of what you want to accomplish as a leader in order to focus you and your team
  • Establish a few “wildly important goals” and plan weekly based on those goals
  • Practice empathic listening and give honest, accurate feedback
  • Foster innovative solutions by facilitating creative problem solving

Upcoming Date(s):

  • Thursday, May 11, 2017 AND Friday, May 12, 2017  (8:30am - 4:30pm). Attendance on both days is required. 

Workshop Enrollment Form 

Coaching for Execution

Session Length: Two Day Program 
Cost: $600 (A $290 materials fee is included)
Target Audience: Managers and supervisors who are responsible for conducting coaching and development conversations with staff members
Instructor: Jack Hagerty and Bobbie Lee

Course Description:

Research consistently confirms that exceptional coaches increase employee engagement, improve productivity, and accelerate the achievement of organizational results. Leaders will learn a pragmatic, easy to use model in order to address development issues and performance gaps with employees. Through observing and discussing video vignettes of modeled interactions, and several practice cycles using real issues, Leaders will gain both confidence and competence to immediately use the process and principles with team members. The trainer for this program is certified to facilitate the Coaching for Execution Program through BTS. Please Note: This workshop is also offered as part of the CCSF Leadership Development program workshop series.

How you will benefit?

  • Learn the importance trust plays in successful coaching
  • Understand the need for and difference between directed and guided coaching
  • Improve questioning and listening skills
  • Learn how persona filters lead to assumptions and misguided

Upcoming Date:

  • Tuesday, June 27, 2017 AND Wednesday, June 28, 2017 (9:00am - 4:00pm each day). Attendance on both days is required.

Workshop Enrollment Form 

Crucial Conversations™

Session Length: 2 Days
Cost: $555 (includes $275 materials fee) for City Staff - Special Re-Introductory rate for new fiscal year 25% off standard pricing.
Target Audience: Anyone who wants to become more comfortable having difficult conversations.
Instructor: Nadia Bishop, Training Officer, City Planning

Course Description:

A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations – when handled poorly or ignored – lead to strained relationships and dismal results. In this highly interactive workshop you will learn skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

The Crucial Conversations workshop infuses classroom time original video clips of “before and after” situations, extensive in-class practice, group participation, and personal reflection. This workshop is based on the best-selling book: Crucial Conversations: Tools for Talking When Stakes are High. A pre-assessment, participant kit, paperback book, and reminder cards for easy future reference of the concepts are included.

How will you benefit?

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision-making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

Upcoming Date:

The full course is two full days. Participants should plan to attend all dates and times, in order to ensure continuity for all participants.

  • Thursday, March 16, 2017 AND Friday, March 17, 2017 (8:30am - 5:00pm) - COURSE IS FULL 
  • Tuesday, May 2, 2017 AND Wednesday, May 3, 2017 (8:30am - 5:00pm) - COURSE IS FULL 
  • Tuesday, June 27, 2017 AND Wednesday, June 28, 2017 (8:30am - 5:00pm each day). Attendance on both days is required.
  • Thursday, September 7, 2017 AND Friday, September 8, 2017 (8:30am - 5:00pm each day). Attendance on both days is required.
  • Thursday, November 16, 2017 AND Friday Nov 17, 2017 (8:30am - 5:00pm each day). Attendance on both days is required. 

Workshop Enrollment Form 

Customer-Focused Communication in the Public Sector

Session Length: Half day
Cost: $165
Target Audience: Anyone who wants to improve their communication and customer service skills
Instructor: Denise Van Alstine, 551-8909

Course Description:

Sometimes we are so worried about getting our jobs done fast, we short change our daily communications. We end up with a misunderstanding and/or a broken relationship that takes us more time to repair than if we had taken the time to communicate effectively in the first place. This highly interactive workshop focuses on building collegial and customer relationships through a simple five-step method for communicating effectively and professionally. Participants practice active listening skills and discuss how to overcome common communication roadblocks by writing new scripts to deal with internal and external customer issues. Video clips of various public sector situations are also utilized as key discussion points.

How will you benefit?

  • Save time by overcoming blocks to understanding
  • Practice active listening skills including paraphrasing and reflecting feelings
  • Learn strategies for when a customer “crosses the line”
  • Think creatively about problem solving with customers
  • Save time by overcoming blocks to understanding

Upcoming Dates (select one):

  • Wednesday, March 15, 2017 (8:30am - 12:30pm) 
  • Tuesday, June 20, 2017 (8:30am - 12:30pm) 

Workshop Enrollment Form 

Facilitation Skills - A Leader's Tool Kit

Session Length: One day program + Half day follow up
Cost: $375 (A $20 materials fee is included)
Target Audience: Anyone who needs to plan and lead meetings with staff, teams, or special interest, and stakeholder groups
Instructor: Bobbie Lee, 557-4931

Course Description:

The role of the facilitator might be compared to that of a conductor tasked with bringing out the best in individual players and orchestrating successful group efforts. The work of the facilitator is to plan a process that will help the group get to their targeted outcomes, while dynamically adjusting the plan as needed in order to keep players on track, engaged, and moving towards the group goal. In this highly interactive workshop, participants will practice a sampling of facilitation techniques and will have the opportunity to create an agenda, and practice a facilitation session for an upcoming event or meeting. Participants will receive a Facilitation Pocket Guide to use for planning future events and meetings.
Please Note: An extended version of this workshop is also offered as part of the CCSF Leadership Development program workshop Series

How you will benefit?

  • Develop strategies for reducing resistance and encouraging participation
  • Learn a variety of techniques for brainstorming
  • Investigate different methods for narrowing down options and making final decisions
  • Gain a clearer understanding of group dynamics and motivators

Upcoming Date:

  • Friday, June 16, 2017 (8:30am - 4:00pm) AND Friday, June 23, 2017 (8:30am - 12pm). Attendance on both days is required.

Workshop Enrollment Form 

Leading Across Generations

Session Length: Half day
Cost: $210 (includes $70 materials fee)
Target Audience: Supervisors, managers, executives who wish to understand the dynamics and impact of generational differences in promoting team success
Instructor: Jack Hagerty, 557-4913

Course Description:

Leveraging the differences in your staff can be challenging for a manager. Especially when for the first time in history there are four distinct generations in the workforce at the same time, all with their own perspectives, styles and expectations. In this workshop you’ll learn to engage members from every generation in applying their unique knowledge and contributions to finding more creative solutions to problems.

How you will benefit?

  • Understand the specific differences between the four generations
  • Discover how stereotyping hinders communication
  • Resolve “points of friction”
  • Foster productive dialog and increased understanding

Upcoming Date:

  • No workshop dates currently scheduled. Please call the instructor directly to schedule a group workshop for your team.

Workshop Enrollment Form 

PPAR Part 1: The Performance Plan

Session Length: Half day
Cost: $165 OR sign up for Part 1 and 2 and save - $315 for both sessions
Target Audience: Supervisors, managers, executives responsible for managing the performance of others
Instructor: Denise Van Alstine, 551-8909

Course Description:

Every supervisor and manager has expectations of peak performers on their team, and yet unless employees clearly understand those expectations, how can they meet them? Performance plans (Performance Planning and Appraisal Report (PPAR)) provide the foundation for effective performance appraisals. Learn how to manage performance by establishing clear goals, expectations and performance agreements. Please note: This content is also covered in the 24 PLUS program.

How will you benefit?

  • Understand the City’s planning process
  • Draft elements of job descriptions and formulate key objectives
  • Develop performance agreements

Upcoming Date:

  • Tuesday, April 11, 2017 (8:30am - 12:30pm)
  • Tuesday, June 14, 2017 (8:30am - 12:30pm) 

Workshop Enrollment Form 

PPAR Part 2: The Performance Appraisal

Session Length: Half day
Cost: $165 OR sign up for Part 1 and 2 and save - $315 for both sessions
Target Audience: Supervisors, managers, executives responsible for managing the performance of others
Instructor: Denise Van Alstine, 551-8909

Course Description:

If you’re like many supervisors and managers, the one job that challenges you most is appraising employee performance. Do you struggle with being fair and accurate and delivering the results with a balance of constructive feedback and encouragement? In this class participants learn to use the performance appraisal process (Performance Planning and Appraisal Report (PPAR)) as a constructive management tool. Please note: A condensed version of this content is covered in the 24 PLUS Enhanced program

How will you benefit?

  • Understand the City’s performance appraisal process and form
  • Review best practices and use these techniques for writing performance appraisals
  • Engage in hands on practice with performance discussions

Upcoming Date:

  • Tuesday, May 9, 2017 (8:30am - 12:30pm)
  • Tuesday, June 14, 2017 (1:30pm - 4:30pm)

Workshop Enrollment Form 

Practice Makes Perfect: Improving Your Presentations

Session Length: Two half days, 8:30am – 12:30pm
Cost: $315
Target Audience: Anyone who wants to improve their ability to present ideas and information to any audience
Instructor: Jack Hagerty, 557-4913

Course Description:

Learn and practice simple yet effective techniques for improving your next presentation, whether it is a five minute update for your boss, a short report at a team meeting, or a formal business presentation to the executive team. You will prepare, rehearse, deliver and evaluate presentations, including your own. This is a highly interactive training program, so size is limited to 10 participants to allow each participant time to practice and to receive feedback.

You will learn:

  • How to quickly prepare presentation content
  • Whether to use voice or visuals to make your point
  • How to manage your anxiety
  • How to leverage your own style

Upcoming Dates

  • Wednesday, March 22, 2017 AND Wednesday, March 29, 2017  (8:30am - 12:30pm each day). Attendance on both days is required.

Workshop Enrollment Form 

Project Management Essentials for the Unofficial Project Manager

Session Length: One day, 8:30am – 4:30pm
Cost: $340 (includes $165 materials fee)
Target Audience: Ideal for those with no previous project management training and those who are taking on an increasing number of project-oriented assignments
Instructors: Jack Hagerty, 557-4913 or Denise Van Alstine, 551-8909

Course Description:

Today’s knowledge workers have quietly slipped into the role of the unofficial project manager. Stakeholders, scope creep, no formal training, and a lack of process all combine to raise the probability of project failure costing organizations time, money, and employee morale. This one day workshop session will help you to consistently complete projects successfully by teaching you to implement a disciplined process to execute projects and to master informal authority by learning to initiate, plan, execute, monitor and close a project. Attendees are encouraged to focus on their own current projects for a hands-on experience. This is a FranklinCovey program. FranklinCovey is a Registered Education Provider of the Project Management Institute (PMI) and this training may be used to satisfy Professional Development Units (PDUs) needed by PMI credential holders. This workshop provides 6.0 PDUs.

How will you benefit?

  • Learn to identify stakeholders, establish outcomes and create a well-defined project scope 
  • Identify, assess and manage project risks
  • Hold team members accountable by conducting consistent team accountability sessions
  • Create a clear communication plan
  • Formally close out projects by recognizing the contributions of team members and documenting lessons learned

Upcoming Dates (Select One)

  • Thursday, February 9, 2017 (8:30am - 4:30pm) - COURSE IS FULL
  • Wednesday, June 7, 2017 (8:30am - 4:30pm) - COURSE IS FULL

Workshop Enrollment Form 

Departmental Learning and Development Services

Continuing Education

Training Resources