Learning & Development

The DHR Workforce Development team commits to fostering a well-trained, highly skilled City workforce that provides exemplary public services to the citizens of San Francisco. Our professional development offerings evolve in response to the emerging needs of individual learners, leaders, and department teams.

 

  • To enroll in a DHR course, utilize our online workshop enrollment form.
  • To view a summary of DHR Workshops for the next two quarters, click on our Training Calendar Summary .
  • Click on the three tabs below to find workshops geared toward individual learners, leaders, and teams.

 

Developing Individual Learners

Courses for City employees at all levels to develop professional skills for success in the workplace.

 

Career Development:

Growing Your Career

Dream, think, plan and execute the next steps in your career journey within the City.

For more information, visit us at Growing Your Career.

Communication:

Presenting to Boards and Commissions: Clarity, Composure, and Courage – New Workshop!

Learn proven techniques to make formal presentations in public settings. Prepare yourself for hostile audiences and aggressive questions.

Session Length: 1 Day Program
Upcoming Dates:

  • Wednesday, September 5, 2018 (8:30am – 4:30pm)
Cost: $250 (includes materials fee)
Target Audience: Experienced presenters or individuals who have completed Practice Makes Perfect: Effective Presentation Skills workshop
Instructor: Jack Hagerty, 557-4913

 

Course Description:

This advance presentation skills workshop is intended for those who want to make the transition to more formal presentations in public settings. Understand how to communicate trustworthiness using appropriate strategies for meetings, hearings, and formal presentations. Learn to avoid the 5 deadly sins and many variations of faulty reasoning. Discover the best ways to prepare yourself for hostile audiences and aggressive questions. Become knowledgeable about proven techniques for Q&A sessions, closings, rebuttals, and incorporating “flags” into your presentations.

 

How will you benefit?

  • Learn strategies to deliver effective formal presentations in public settings.
  • Understand how formal presentations for public settings differ from other types of presentations.
  • Practice strategies and receive feedback for improvement.

 

Workshop Enrollment Form

Crucial Conversations™

Become more comfortable having difficult conversations with others. Practice skills for handling conversations when stakes are high, opinions vary, and emotions run strong.

Session Length: 2 Days
Upcoming Dates:

  • Tuesday, August 7, 2018 AND Wednesday August 8, 2018 (8:30am - 5:00pm on both dates)
  • Tuesday, October 23, 2018 AND Wednesday October 24, 2018 (8:30am - 5:00pm on both dates)
  • The full course is two full days. Participants should plan to attend all dates and times, in order to ensure continuity for all participants.
Cost: $555 (includes $275 materials fee) for City Staff - 25% off standard pricing.
Target Audience: Anyone who wants to become more comfortable having difficult conversations.
Instructor: Nadia Bishop, Training Officer, City Planning

 

Course Description:

A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations – when handled poorly or ignored – lead to strained relationships and dismal results. In this highly interactive workshop you will learn skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

The Crucial Conversations workshop infuses classroom time original video clips of “before and after” situations, extensive in-class practice, group participation, and personal reflection. This workshop is based on the best-selling book: Crucial Conversations: Tools for Talking When Stakes are High. A pre-assessment, participant kit, paperback book, and reminder cards for easy future reference of the concepts are included.

 

How will you benefit?

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision-making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

 

Workshop Enrollment Form

Customer-Focused Communication in the Public Sector

Provide excellent customer service and prevent frustration by improving your communication and active listening skills.

Session Length: Half day
Upcoming Dates:

  • Thursday, August 23, 2018 (8:30am-12:30pm)
  • Wednesday, November 7, 2018 (8:30am-12:30pm)
Cost: $175
Target Audience: Anyone who wants to improve their communication and customer service skills
Instructor: Denise Van Alstine 551-8909, Ishani Baruah 749-2544

 

Course Description:

Sometimes we are so worried about getting our jobs done fast, we short change our daily communications. We end up with a misunderstanding and/or a broken relationship that takes us more time to repair than if we had taken the time to communicate effectively in the first place. This highly interactive workshop focuses on building collegial and customer relationships through a simple five-step method for communicating effectively and professionally. Participants practice active listening skills and discuss how to overcome common communication roadblocks by writing new scripts to deal with internal and external customer issues. Video clips of various public sector situations are also utilized as key discussion points.

 

How will you benefit?

  • Save time by overcoming blocks to understanding
  • Practice active listening skills including paraphrasing and reflecting feelings
  • Learn strategies for when a customer “crosses the line”
  • Think creatively about problem solving with customers
  • Save time by overcoming blocks to understanding

 

Workshop Enrollment Form

Lead to Succeed

Learn how to give other team members direction and coaching support. This course is designed for lead workers.

For more information, visit us at Lead to Succeed.

Practice Makes Perfect: Improving Your Presentations

Practice simple yet effective techniques for improving your next presentation to any audience.

Session Length: Two half days
Upcoming Dates:

  • Wednesday, October 10, 2018 AND Wednesday, October 17, 2018 (8:30am - 12:30pm for both dates)
  • Attendance on both days is required.
Cost: $325
Target Audience: Anyone who wants to improve their ability to present ideas and information to any audience
Instructor: Jack Hagerty, 557-4913

 

Course Description:

Learn and practice simple yet effective techniques for improving your next presentation, whether it is a five minute update for your boss, a short report at a team meeting, or a formal business presentation to the executive team. You will prepare, rehearse, deliver and evaluate presentations, including your own. This is a highly interactive training program, so size is limited to 10 participants to allow each participant time to practice and to receive feedback.

 

You will learn:

  • How to quickly prepare presentation content
  • Whether to use voice or visuals to make your point
  • How to manage your anxiety
  • How to leverage your own style

 

Workshop Enrollment Form

Equity, Diversity and Inclusion:

Creating an Inclusive Environment: An Introduction to Managing Implicit Bias

Increase your awareness of how implicit bias can unconsciously impact your thoughts, attitudes, language, and behavior. Learn strategies to foster a more equitable, inclusive workplace for all employees.

For more information, visit us at Equity, Diversity and Inclusion Services.

Communicating Across Cultures - New Workshop!

Learn step-by-step strategies to improve communication, enhance trust, and build productivity with team members from different cultures.

Session Length: 1 Day Program
Upcoming Dates:

  • Tuesday, June 19, 2018 (8:30am - 4:00pm)
Cost: $250
Target Audience: Anyone working in a multicultural team
Instructor: Ishani Baruah 749-2544

 

Course Description:

Most of the challenges faced by multicultural teams are a direct result of a breakdown in communication and trust among team members. "Wow! I don't understand...and sometimes they are so rude!!" or “Why don’t they ever say what they really mean?” ...these are common reactions heard in an intercultural setting. Often these reactions are accompanied with feelings of alienation, frustration, confusion, being disrespected and/or a desire to withdraw.

Designed to help create effective multicultural teams, this training offers various strategies to enhance team communication and build a culture of trust. Participants in this session will improve their capacity to communicate effectively through understanding the influence of culture on communication styles, supervisor/subordinate relationships, problem solving strategies and managing and valuing conflict when it arises. Participants will also examine the powerful role culture can play in driving perceptions of trust/mistrust and learn to employ structures and techniques that overcome barriers to trust.

 

How will you benefit?

  • Recognize the potential for misunderstanding and intercultural miscommunication, however good the intentions.
  • Understand subtle differences in communication styles.
  • Learn specific step by step strategies to improve communication, enhance trust and build productivity.
  • Promote a safe, fair, respectful and inclusive workplace.

 

Workshop Enrollment Form

Organizational Skills:

The 5 Choices™ To Extraordinary Productivity

Learn valuable time management skills. Achieve work-life balance when you focus your time and energy on what matters most.

Session Length: 1.5 Days + 2 hour report session
Upcoming Dates:

  • Wednesday, June 13 (8:30am-4:30pm) AND Thursday, June 14, 2018 (8:30am-12:30pm) WITH FOLLOW UP report session on Wednesday, July 25, 2018 (8:30am-11:30am)
  • Wednesday, October 24, 2018 (8:30am-4:30pm) AND Thursday, October 25, 2018 (8:30am-12:30pm) WITH FOLLOW UP report session on Thursday, November 29, 2018 (8:30am-11:30am)
Cost: $675 (includes $210 materials fee)
Target Audience: Anyone responsible for balancing multiple projects and priorities
Instructor: Denise Van Alstine, 551-8909

 

Course Description:

Today’s workplace is an unprecedented minefield of constant demands from other people, technology, and a nonstop workday. To succeed in the new work world, we need to learn how to make good decisions, focus our attention, and sustain high energy every day. The work session will introduce you to five fundamental choices that dramatically increase your ability to focus on your most important outcomes so you can reclaim your attention, time and energy. You will learn how to balance your most important roles and goals and turn technology tools, like MS Outlook, into productivity tools. Best practices for maintaining energy and renewal will also be discussed.

The 5 Choices process includes: a pre-assessment, a two day work session, a self-guided implementation phase, a post-assessment and a follow up report session. The participant kit includes a participant guide, bonus video modules, a technical guide, and tools DVD. Participants will also have access to the 5 Choices website. Continuing education credit is available for this workshop. This is a FranklinCovey workshop.

 

How will you benefit?

  • Learn a language and methodology for discerning the important from the less important
  • Implement a weekly and daily planning process to execute high impact priorities
  • Explore how to manage appointments, contacts, notes and documents

 

Workshop Enrollment Form

Facilitation Skills - A Leader's Tool Kit

Practice a variety of facilitation techniques to strengthen your ability to plan and execute effective, engaging meetings that encourage active participant involvement.

Session Length: One day program + Half day follow up
Upcoming Dates:

  • Friday, April 13 (8:30am-4:00pm) AND Friday, April 20, 2018 (8:30am-12:30pm)
  • Friday, June 8 (8:30am-4:00pm) AND Friday, June 15, 2018 (8:30am-12:30pm)
  • Attendance on both days is required.
Cost: $410 (includes $20 materials fee)
Target Audience: Anyone who needs to plan and lead meetings with staff, teams, or special interest, and stakeholder groups
Instructor: Bobbie Lee, 557-4931

 

Course Description:

The role of the facilitator might be compared to that of a conductor tasked with bringing out the best in individual players and orchestrating successful group efforts. The work of the facilitator is to plan a process that will help the group get to their targeted outcomes, while dynamically adjusting the plan as needed in order to keep players on track, engaged, and moving towards the group goal. In this highly interactive workshop, participants will practice a sampling of facilitation techniques and will have the opportunity to create an agenda, and practice a facilitation session for an upcoming event or meeting. Participants will receive a Facilitation Pocket Guide to use for planning future events and meetings.

Please Note: An extended version of this workshop is also offered as part of the CCSF Leadership Development program workshop Series

 

How you will benefit?

  • Develop strategies for reducing resistance and encouraging participation
  • Learn a variety of techniques for brainstorming
  • Investigate different methods for narrowing down options and making final decisions
  • Gain a clearer understanding of group dynamics and motivators

 

Workshop Enrollment Form

Project Management Essentials for the Unofficial Project Manager

Complete projects successfully. Learn to initiate, plan, execute, monitor and close a project you are working on using a disciplined process.

Session Length: One day
Upcoming Dates:

  • Thursday, June 14, 2018 (8:30am-4:30pm)
  • Thursday, September 13, 2018 (8:30am-4:30pm)
Cost: $450 (includes $210 materials fee)
Target Audience: Ideal for those with no previous project management training and those who are taking on an increasing number of project-oriented assignments
Instructors: Jack Hagerty, 557-4913 or Denise Van Alstine, 551-8909

 

Course Description:

Today’s knowledge workers have quietly slipped into the role of the unofficial project manager. Stakeholders, scope creep, no formal training, and a lack of process all combine to raise the probability of project failure costing organizations time, money, and employee morale. This one day workshop session will help you to consistently complete projects successfully by teaching you to implement a disciplined process to execute projects and to master informal authority by learning to initiate, plan, execute, monitor and close a project. Attendees are encouraged to focus on their own current projects for a hands-on experience. This is a FranklinCovey program. FranklinCovey is a Registered Education Provider of the Project Management Institute (PMI) and this training may be used to satisfy Professional Development Units (PDUs) needed by PMI credential holders. This workshop provides 6.0 PDUs.

 

How will you benefit?

  • Learn to identify stakeholders, establish outcomes and create a well-defined project scope
  • Identify, assess and manage project risks
  • Hold team members accountable by conducting consistent team accountability sessions
  • Create a clear communication plan
  • Formally close out projects by recognizing the contributions of team members and documenting lessons learned

 

Workshop Enrollment Form

Relationship Skills:

Emotional Intelligence - New Workshop!

Develop your emotional intelligence skills for success at work and in life.

Session Length: 1 Day Program
Upcoming Dates:

  • Thursday, July 19, 2018 (8:30am – 4:30pm)
  • Thursday, November 1, 2018 (8:30am – 4:30pm)
Cost: $380 (includes materials fee)
Target Audience: Anyone who would like to utilize their emotions effectively for improvement in personal and professional performance.
Instructors: Denise Van Alstine, 551-8909

 

Course Description:

Emotional intelligence (EQ) is one of the most important skills we possess. Employees who develop their EQ skills can more effectively communicate, handle stress well, make good decisions, handle conflict productively, work in teams, respond flexibly to change, and provide top performance. Participants in this highly engaging, interactive workshop will see many examples of EQ skills in action, and will have time to learn and practice strategies to improve in 4 core EQ areas:  Self- Awareness, Self-Management, Social Awareness, and Relationship Management. Participants will take a self-assessment to identify their EQ strengths and areas for improvement, and will create their own action plan with goals and recommended strategies to develop their EQ skills.

 

How will you benefit?

  • Broaden your awareness of the role of emotions in your job and life.
  • Explore the 4 emotional intelligence skills in action.
  • Discuss real world examples and experiences of effective EQ skills:  what works, what does not work, and what to do next time.

 

Workshop Enrollment Form

 

If you are interested in developing a skill not listed above, please contact Workforce Development at wd.dhr@sfgov.org to discuss options.

 

Training Resources

 

Continuing Education

Developing Leaders

Courses for supervisors, managers, and directors to develop your management and leadership skills.

Click “Individual Learners” tab above for additional courses for professional development.

 

Performance Management:

24 PLUS for Supervisors and Managers

Learn how to give appropriate support and direction aligned to your employees’ needs. Understand the City’s formal processes for performance management.

This course fulfills the City’s requirement that all new supervisors and managers receive 24 hours of training in basic supervision and management.

For more information, visit us at 24 PLUS for Supervisors and Managers.

Coaching for Execution

Learn how to coach your employees to achieve results. Practice an easy-to-use coaching model to build trust and address performance gaps.

Session Length: Two Day Program
Upcoming Dates:

  • Tuesday, June 18, 2019 AND Wednesday, June 19, 2019 (9:00am - 3:30pm)
  • Attendance on both days is required.
Cost: $780 (includes $300 materials fee)
Target Audience: Managers and supervisors who are responsible for conducting coaching and development conversations with staff members
Instructors: Bobbie Lee 557-4931, Denise Van Alstine 551-8909, Jack Hagerty 557-4913

 

Course Description:

Research consistently confirms that exceptional coaches increase employee engagement, improve productivity, and accelerate the achievement of organizational results. Leaders will learn a pragmatic, easy to use model in order to address development issues and performance gaps with employees. Through observing and discussing video vignettes of modeled interactions, and several practice cycles using real issues, Leaders will gain both confidence and competence to immediately use the process and principles with team members. The trainer for this program is certified to facilitate the Coaching for Execution Program through BTS. Please Note: This workshop is also offered as part of the CCSF Leadership Development program workshop series.

 

How you will benefit?

  • Learn the importance trust plays in successful coaching
  • Understand the need for and difference between directed and guided coaching
  • Improve questioning and listening skills
  • Learn how persona filters lead to assumptions and misguided

 

Workshop Enrollment Form

PPAR Review - The Performance Plan and Appraisal

Learn how to manage performance by establishing clear goals, expectations, and performance agreements.

Session Length: 6 hours
Upcoming Dates:

  • Thursday, June 7, 2018 (8:30am-4:30pm)
  • Thursday, September 27, 2018 (9:00am-3:30pm)
Cost: $250
Target Audience: Supervisors and Managers, who are responsible for writing performance plans and performance appraisals.
Instructor: Denise Van Alstine, 551-8909

 

Course Description:

Every supervisor and manager has expectations of peak performers on their team, and yet unless employees clearly understand those expectations, how can they meet them? Performance plans provide the foundation for effective performance appraisals. Learn how to manage performance by establishing clear expectations. Please note: This content is also covered in the 24 Plus program.

 

How will you benefit?

  • Understand the City’s planning process and expectations
  • Draft a template for common areas of the performance plan
  • Formulate key objectives
  • Learn best practices for creating narratives and ratings

 

Workshop Enrollment Form

Team Management:

7 Habits for Managers

Improve self and team management by exploring concrete, easy-to-use models based on the habits of human effectiveness popularized by Dr. Stephen R. Covey’s best-selling book, 7 Habits of Highly Effective People.

Session Length: Two days
Upcoming Dates:

  • Tuesday, December 11, 2018 AND Wednesday, December 12, 2018 (8:30am-4:30pm each day)
  • Attendance on both days is required.
Cost: $675 (includes $210 materials fee)
Target Audience: Anyone responsible for the supervision of others; including supervisors, managers and executives
Instructor: Denise VanAlstine, 551-8909

 

Course Description:

If you are looking for clear cut, no-nonsense ways to make an impact on your team and organization, this workshop is a worthwhile investment in your leadership development. An excellent follow up to the learning received in the 24 Plus program covering basic supervision and City processes; 7 Habits for Managers integrates the habits of human effectiveness popularized by Dr. Stephen R. Covey’s best-selling book 7 Habits of Highly Effective People with examples taken directly from current business and public sector leaders. Through videos, discussion, and interactive exercises, participants explore concrete easy-to-use models that can be used to improve self and team management. Participants also receive a workbook, Management Essentials book, and easy to use e-tools with a bonus CD. Continuing Education Credit is available for this workshop.

 

How you will benefit?

  • Write a clear vision of what you want to accomplish as a leader in order to focus you and your team
  • Establish a few “wildly important goals” and plan weekly based on those goals
  • Practice empathic listening and give honest, accurate feedback
  • Foster innovative solutions by facilitating creative problem solving

 

Workshop Enrollment Form

Creating an Inclusive Environment: An Introduction to Managing Implicit Bias

Learn about how implicit bias can unconsciously impact thoughts, attitudes, language, and behavior. Learn strategies to foster a more equitable, inclusive workplace for all employees.

For more information, visit us at Equity, Diversity and Inclusion Services.

Communicating Across Cultures

Learn to create an effective multicultural team with strategies that enhance team communication and build a culture of trust.

Session Length: 1 Day Program
Upcoming Dates:

  • Tuesday, June 19, 2018 (8:30am - 4:00pm)
Cost: $250
Target Audience: Anyone working in a multicultural team
Instructor: Ishani Baruah 749-2544

 

Course Description:

Most of the challenges faced by multicultural teams are a direct result of a breakdown in communication and trust among team members. "Wow! I don't understand...and sometimes they are so rude!!" or “Why don’t they ever say what they really mean?” ...these are common reactions heard in an intercultural setting. Often these reactions are accompanied with feelings of alienation, frustration, confusion, being disrespected and/or a desire to withdraw.

Designed to help create effective multicultural teams, this training offers various strategies to enhance team communication and build a culture of trust. Participants in this session will improve their capacity to communicate effectively through understanding the influence of culture on communication styles, supervisor/subordinate relationships, problem solving strategies and managing and valuing conflict when it arises. Participants will also examine the powerful role culture can play in driving perceptions of trust/mistrust and learn to employ structures and techniques that overcome barriers to trust.

 

How will you benefit?

  • Recognize the potential for misunderstanding and intercultural miscommunication, however good the intentions.
  • Understand subtle differences in communication styles.
  • Learn specific step by step strategies to improve communication, enhance trust and build productivity.
  • Promote a safe, fair, respectful and inclusive workplace.

 

Workshop Enrollment Form

Leading Across Generations

Learn how to engage team members from every generation in contributing to the team’s success. Use generational differences to find creative solutions to problems.

Session Length: Half day
Upcoming Dates: This workshop is currently available by request for departmental groups.
Cost: $255 (includes $90 materials fee)
Target Audience: Supervisors, managers, executives who wish to understand the dynamics and impact of generational differences in promoting team success
Instructor: Jack Hagerty, 557-4913

 

Course Description:

Leveraging the differences in your staff can be challenging for a manager. Especially when for the first time in history there are four distinct generations in the workforce at the same time, all with their own perspectives, styles and expectations. In this workshop you’ll learn to engage members from every generation in applying their unique knowledge and contributions to finding more creative solutions to problems.

 

How you will benefit?

  • Understand the specific differences between the four generations
  • Discover how stereotyping hinders communication
  • Resolve “points of friction”
  • Foster productive dialog and increased understanding

 

Workshop Enrollment Form

Organization Management:

Decision Mojo - New Workshop!

Learn how to consistently make high-quality organizational decisions in challenging circumstances. Learn strategies to avoid key cognitive traps that can cause sub-optimum decisions.

Session Length: 1 Day Program (8:30am – 5:00pm)
Upcoming Dates:

  • Wednesday, April 24, 2019 (8:30am - 5:00pm)
Cost: $575
Target Audience: Managers and other decision makers
Instructor: Jack Hagerty, 557-4913 and Bobbie Lee, 557-4931

 

Course Description:

Drawing on the most recent research in neuroscience, decision theory and behavioral economics, Decision Mojo™ helps participants recognize key cognitive traps that can cause suboptimum decisions. Participants learn about how our brain makes decisions and falls into predictable traps such as Frame Blindness and Snap Judgment Error when making decisions. This workshop teaches a number of specific strategies for avoiding decision traps and making more effective decisions for different types of situations. Participants learn to apply a set of tools to improve effectiveness in both organizational and personal decision situations. Decision Mojo is highly interactive and practical.

 

How you will benefit?

  • Increase your ability to make more effective decisions in different types of situations.
  • Learn why leaders may make poor decisions, and learn strategies to avoid poor decision making.
  • Gain practical tools to improve decision making.

 

Workshop Enrollment Form

EPIC Change and Transformation™ - New Workshop!

Learn to apply 12 powerful tools to lead change within your organization. Create a roadmap to help you navigate the stages of change for a change initiative you are responsible for implementing.

Session Length: 1 Day Program (8:30am – 5:00pm)
Upcoming Dates:

  • Thursday, June 21, 2018
Cost: Special rate of $500 for inaugural workshop – represents a 30% discount- $240 savings!
Target Audience: Managers and other leaders who have the responsibility to lead or help lead change projects
Instructor: Ishani Baruah, 749-2544 and Denise Van Alstine, 551-8909

 

Course Description:

EPIC Change & Transformation™ is designed to significantly increase participants’ change leadership capacity by learning to apply a research-based methodology and set of tools for leading a change initiative. The workshop teaches change management as an applied discipline through the application of tools. Participants bring their own change initiatives to the workshop and apply 15 different tools as they move through the EPIC stages of (1) Evaluate, (2) Prepare, (3) Implement, and (4) Consolidate. By the end of the workshop, participants will produce a “change roadmap” which becomes the tangible work product or deliverable for the course.

All participants should come to the program with a change initiative they are responsible for implementing, or an emerging change project idea in mind that they may be responsible for implementing.

 

How you will benefit?

  • Apply the EPIC Change & Transformation™ tools to build a “Change Roadmap” for an actual change initiative.
  • Increase your personal capacity to guide and inspire your team through change and transformation.
  • Learn to successfully lead your specific change initiative through the four EPIC stages.

 

DHR can facilitate EPIC Change & Transformation™ as a two-day department retreat for intact teams working together on actual change projects. Teams will learn the methodology and skills, and complete an in-depth change roadmap together. For more information, contact Workforce Development at wd.dhr@sfgov.org.

 

Workshop Enrollment Form

Leadership Development Programs:

CCSF & MEA Leadership Development Program

Engage successfully with others and move people to action by developing fundamental leadership skills for communication, coaching, and facilitation. (for MEA-represented managers)

For more information, visit us at CCSF & MEA Leadership Development Program.

CCSF & MEA Leadership 2.0 Program - Applications available May 1st for Fall 2018 cohort

Strengthen your organizational leadership by developing strategic thinking, political astuteness, change leadership skills, and decision making acumen.

For more information, visit us at CCSF & MEA Leadership 2.0 Program.

Emerging City Leaders Workshop Series

Engage successfully with others and move people to action by developing fundamental leadership skills for communication, coaching, and facilitation. (for managers not represented by MEA)

For more information, visit us at Emerging City Leaders Workshop Series.

 

If you are interested in developing a skill not listed above, please contact Workforce Development at wd.dhr@sfgov.org to discuss options.

 

Training Resources

 

Continuing Education

Team Building and Organizational Development

Courses, customized departmental projects, and consulting services to support healthy, high functioning teams

 

Team Building Workshops and Retreats:

Building Better Teams with DiSC

Learn about team members’ different behavioral styles and learn to flex your own style to work better with others. This fun and useful workshop is great for groups and newly formed teams.

Participants learn about their own behavioral style(s) at work to better understand their communication preferences and to learn how to better flex to the styles of others. Each team member receives an individualized profile. Teams also have the option of obtaining a group cultural report, as well as customized reports for “power pairings” to help participants to apply the learning by talking through how they might flex to meet each other’s needs. This workshop is great for groups who would like a fun and useful retreat session. It is also a great strategy to help newly formed teams work together. For standard groups of 20 or less, Building Better Teams with DiSC™ can be delivered in a half-day format. Larger groups may require slightly more time. This program utilizes the Workplace DiSC assessment tool.

 

For more information, visit us at Team Building, Retreats and Strategic Planning Services.

The 5 Behaviors of a Cohesive Team

Work more effectively together by exploring trust, conflict, commitment, accountability and results within your team. This workshop is for teams ready for a deeper level of exploration to improve their teamwork.

This program utilizes a team-building model popularized by Patrick Lencioni in the New York Times best selling book, “The Five Dysfuntions of a Team”. Participants take an assessment, which combines questions from the Everything DiSC assessment tool combined with team survey and a team culture questions. Participants receive individualized reports, and a team culture report. Participants then work through the Five Behaviors Model, which includes modules on trust, conflict, commitment, accountability and results. This workshop works best for teams that are ready for a deeper level of exploration to improve their teamwork and work more effectively together. This length of this program is customizable, depending on the goals of the group, and is generally one to two days in length.

 

For more information, visit us at Team Building, Retreats and Strategic Planning Services.

Communicating Across Cultures

Designed to help create effective multicultural teams, participants learn various strategies to enhance team communication and build a culture of trust.

Session Length: 1 Day Program
Upcoming Dates: TBA
Cost: $250 (includes materials fee)
Target Audience: Anyone working in a multicultural team
Instructor: Ishani Baruah 749-2544

 

Course Description:

Most of the challenges faced by multicultural teams are a direct result of a breakdown in communication and trust among team members. "Wow! I don't understand...and sometimes they are so rude!!" or “Why don’t they ever say what they really mean?” ...these are common reactions heard in an intercultural setting. Often these reactions are accompanied with feelings of alienation, frustration, confusion, being disrespected and/or a desire to withdraw.

Designed to help create effective multicultural teams, this training offers various strategies to enhance team communication and build a culture of trust. Participants in this session will improve their capacity to communicate effectively through understanding the influence of culture on communication styles, supervisor/subordinate relationships, problem solving strategies and managing and valuing conflict when it arises. Participants will also examine the powerful role culture can play in driving perceptions of trust/mistrust and learn to employ structures and techniques that overcome barriers to trust.

 

How will you benefit?

  • Recognize the potential for misunderstanding and intercultural miscommunication, however good the intentions.
  • Understand subtle differences in communication styles.
  • Learn specific step by step strategies to improve communication, enhance trust and build productivity.
  • Promote a safe, fair, respectful and inclusive workplace.

EPIC Change and Transformation™

In this working retreat, intact teams will learn to apply the EPIC Change & Transformation™ tools to build a “Change Roadmap” for an actual change initiative they are responsible for implementing.

EPIC Change & Transformation™ is designed to significantly increase participants’ change leadership capacity by learning to apply a research-based methodology and set of tools for leading a change initiative. The workshop teaches change management as an applied discipline through the application of tools. Intact teams bring a change initiative to the workshop, and learn to apply 15 different tools as they move through the EPIC stages of (1) Evaluate, (2) Prepare, (3) Implement, and (4) Consolidate. By the end of the workshop, each intact team will produce a “change roadmap” which becomes the tangible work product or deliverable for the course.

 

Intact teams should come to the workshop with a change initiative in mind that they are responsible for implementing.

 

For more information, visit us at Team Building, Retreats and Strategic Planning Services.

Professional Development Workshops for Departmental Groups:

Professional Development Workshops for Departmental Groups

Most DHR courses can be offered to department groups, with some customization available.

For more information, visit us at Workshops Departmental Groups.

Strategic Planning, Facilitation Services, and Organizational Development Consulting:

Strategic Planning, Facilitation Services, and Organizational Development Consulting

DHR Workforce Development can provide meeting and retreat design and facilitation, and strategic planning services. We can also provide coaching and organizational development consulting to support managers and leaders.

 

If you are interested in developing a skill not listed above, please contact Workforce Development at wd.dhr@sfgov.org to discuss options.

 

Training Resources

 

Continuing Education