Duration: 2 days

Cost: $780 (includes materials fee)

Target Audience: Managers and supervisors who are responsible for conducting coaching and development conversations with staff members

Instructors: Bobbie Lee - (415) 557-4931 | Denise Van Alstine - (415) 551-8909 | Jack Hagerty - (415) 557-4913

How will participants benefit?

  • Learn the importance trust plays in successful coaching
  • Understand the need for and difference between directed and guided coaching
  • Improve questioning and listening skills
  • Learn how personal filters lead to assumptions and misguided conversations

Course Description:

Research consistently confirms that exceptional coaches increase employee engagement, improve productivity, and accelerate the achievement of organizational results. Leaders will learn a pragmatic, easy to use model in order to address development issues and performance gaps with employees. Through observing and discussing video vignettes of modeled interactions, and several practice cycles using real issues, Leaders will gain both confidence and competence to immediately use the process and principles with team members. The trainers for this program are certified to facilitate the Coaching for Excellence Program through BTS.

Please Note: This workshop is also offered as part of the CCSF & MEA Leadership 1.0 Program and the Emerging City Leaders Program.

What participants are saying:

  • “The interaction and real-life role-playing helped to make a connection on now to apply these skills, tools, and resources.”
  • “This class provided me with skills I can immediately apply in my job.”
  • “A positive, simple, and practical approach to coaching.”

Upcoming Dates



Department of Human Resources
1 South Van Ness
4th Floor
SF, CA 94102