If you have been asked to serve as a Disaster Service Worker for the COVID-19 pandemic, please watch the video below and review the information on the attached guide, before you begin your DSW work.

COVID-19 Response

Thank you for serving as a Disaster Service Worker for the COVID 19 emergency. While deployed as a DSW, if you have any questions or concerns regarding your deployment, please email DHR-DOC@sfgov.org.

DSWs are asked to report to different locations across the City. Arrival information are different depending on your assigned location, but all locations require City Badges.

As a DSW, you are responsible for communicating your schedule and location to your home department supervisor.

See the below arrival information for each location:

  • 25 Van Ness Ave: Check in with the receptionist on the 5th floor. Let them know you are a disaster service worker and it is your first day reporting.

  • 747 Moscone Center, south entrance: Show security on the first floor your City badge. Check-in at the front desk sign-in sheet.
    • Parking: If you are assigned to work at the Moscone Center locations, parking is available at the 5th and Mission garage (next to the Metreon).
    • Orientation: On your first day an orientation will be provided at 9:30 am.
  • Laguna Honda Hospital: Enter through the fifth floor lobby (open 6:00 am to midnight) or through the Pavilion (24- hour access). Upon entering the building you will be asked health screening questions, have your temperature screened, and provided a mask.
    • Working Environment: Please note that if you are clinical personnel you may be working on the floor with recovering patients.
  • Hotel Site Monitors: DSWs assigned as site monitors will be notified of their shift and location after a Human Services Agency representative schedules them for a DSW orientation. Please inform your home department supervisor once you are scheduled to a location and time.

General Disaster Service Worker Information

All City and County employees are designated by both State and City law as Disaster Service Workers ("DSW"). When the Mayor declares a citywide emergency, all City and County employees serve as DSWs.

In the event of a disaster, the Department of Emergency Management will activate its Emergency Operations Center (EOC), a multi-agency hub designed to manage emergencies. As part of the EOC, DHR will contact employees through its emergency notification system to advise them of whether and when to report to DSW duty.

Your first job is to ensure the safety of your family. Next, you will follow the DSW reporting instructions. You may be needed to perform general duties such as clerical support, damage assessment, driving, food preparation, sorting, packing, or loading. You may have more specialized duties, depending on the work you do every day, and/or any special skills you may possess. Let your Departmental Personnel Officer or Disaster Preparedness Coordinator know if you have special skills you do not use in your regular job, such as language skills, a commercial driver’s license, or CPR training.

Remember, as a DSW you will never be asked to perform any duty or function you do not know how to perform or have not received adequate training to complete.

What to do in an Emergency:

If you are at work: During a declared citywide emergency while at work, report immediately to your department supervisor or a department designated staging area.

If you are at home: During a declared citywide emergency while you are at home or otherwise away from work, first ensure the safety of your family, then follow your department's emergency planning and/or DSW reporting instructions:

  • Listen to the radio to receive possible citywide reporting instructions (KCBS 740AM or 106.9FM);
  • Contact your immediate supervisor in your chain of command to receive reporting instructions;
  • Follow the procedures for reporting to your normal work location or designated Staging Area; and
  • Be sure to have your DSW Identification Card with you. It will be required to rapidly access emergency transportation routes.

For more information please refer to DSW Training, or FAQ about the DSW ID Card.

You are encouraged to update your existing emergency contact information by contacting your department HR representative.

Emergency Preparedness Information