Learning & Development

The DHR Workforce Development team commits to fostering a well-trained, highly skilled City workforce that provides exemplary public services to the citizens of San Francisco. Our professional development offerings evolve in response to the emerging needs of individual learners, leaders, and department teams.

 

  • To enroll in a DHR course, utilize our online workshop enrollment form.
  • To view a summary of DHR Workshops for the next two quarters, click on our Training Calendar Summary .
  • Click on the three tabs below to find workshops geared toward individual learners, leaders, and teams.

 

Courses for City employees at all levels to develop professional skills for success in the workplace.

CAREER DEVELOPMENT

Growing Your Career

Designed to help city employees plan and strategize their next career move, reframe Resume and learn key Interviewing techniques for City jobs. More information.

Date Time Duration Cost Enroll
4/19/19+ 9:00am-3:00pm 4 days $35 Enroll

COMMUNICATION

Crucial Conversations™

Become more comfortable having difficult conversations with others. Practice skills for handling conversations when stakes are high, opinions vary, and emotions run strong. More information.

Date Time Duration Cost Enroll
12/12/18+ 8:30am-5:00pm 2 days $555 Full

Customer-Focused Communication in the Public Sector

Provide excellent customer service and prevent frustration by improving your communication and active listening skills. More information.

Date Time Duration Cost Enroll
2/12/19 8:30am-12:30pm half day $175 Enroll
5/21/19 8:30am-12:30pm half day $175 Enroll

Lead to Succeed

Learn the basics around successful communication and coaching to be more effective in your lead role as you guide and mentor peers. More information.

Date Time Duration Cost Enroll
4/16/19+ 8:30am-4:00pm 1.5 days $410 Enroll

Practice Makes Perfect: Improving Your Presentations

Practice simple yet effective techniques for improving your next presentation to any audience. More information.

Date Time Duration Cost Enroll
3/28/2019+ 8:30am-12:30pm 2 half days $325 Enroll

Presenting to Boards and Commissions: Clarity, Composure, and Courage - NEW!

Learn proven techniques to make formal presentations in public settings. Prepare yourself for hostile audiences and aggressive questions. More information.

Date Time Duration Cost Enroll
1/24/19 8:30am-4:30pm 1 day $250 Enroll

EQUITY, DIVERSITY AND INCLUSION

Creating an Inclusive Environment: An Introduction to Managing Implicit Bias

Increase your awareness of how implicit bias can unconsciously impact your thoughts, attitudes, language, and behavior. Learn strategies to foster a more equitable, inclusive workplace for all employees. More information.

Date Time Duration Cost Enroll
12/11/18+ 8:30am-5:00pm 2 days $250 Full
1/17/19+ 8:30am-5:00pm 2 days $250 Enroll
2/12/19+ 8:30am-5:00pm 2 days $250 Enroll
3/7/19+ 8:30am-5:00pm 2 days $250 Enroll

Communicating Across Cultures

Examine the powerful role culture can play in driving perceptions of people from a different culture, creating a culture of miscommunication and mistrust. The program helps explore strategies to enhance communication and build a culture of trust. More information.

Date Time Duration Cost Enroll
3/21/19 8:30am-4:00pm 1 day $250 Enroll

ORGANIZATIONAL SKILLS

The 5 Choices™ To Extraordinary Productivity

Learn valuable time management skills. Achieve work-life balance when you focus your time and energy on what matters most. More information.

Date Time Duration Cost Enroll
5/16/19+ 8:30am-4:30pm 1.5 days + report session $675 Enroll

Facilitation Skills - A Leader's Tool Kit

Practice a variety of facilitation techniques to strengthen your ability to plan and execute effective, engaging meetings that encourage active participant involvement. More information.

Date Time Duration Cost Enroll
3/26/19+ 8:30am-4:30pm 1.5 days $410 Enroll

Project Management Essentials for the Unofficial Project Manager

Learn how to initiate, plan, execute, monitor, and complete a project successfully. More information.

Date Time Duration Cost Enroll
2/20/19 8:30am-4:30pm 1 day $450 Enroll
5/9/19 8:30am-4:30pm 1 day $450 Enroll

RELATIONSHIP SKILLS

Mastering Emotional Intelligence - NEW!

Develop your emotional intelligence skills for success at work and in life. More information.

Date Time Duration Cost Enroll
3/7/19 8:30am-4:30pm 1 day $380 Enroll

 

If you are interested in developing a skill not listed above, please contact Workforce Development at wd.dhr@sfgov.org to discuss options.

Training Resources

Continuing Education

Courses for supervisors, managers, and directors to develop your management and leadership skills. Click “Individual Learners” tab above for additional courses for professional development.

PERFORMANCE MANAGEMENT

24 PLUS for Supervisors and Managers

Learn how to give appropriate support and direction aligned to your employees’ needs. Understand the City’s formal processes for performance management. More information.

Date Time Duration Cost Enroll
See Schedule 8:30am-4:00pm 4 days $1100 Enroll

24 Plus Refresher Workshop - NEW!

Review key concepts regarding effective coaching, supervision, and performance management. Enrollment is limited to leaders who have completed the 24 PLUS for Supervisors and Managers program. More information.

Date Time Duration Cost Enroll
1/8/19 8:30am-4:00pm 1 day $445 Enroll
4/10/19 8:30am-4:00pm 1 day $445 Enroll

Coaching for Execution

Learn how to coach your employees to achieve results. Practice an easy-to-use coaching model to build trust and address performance gaps. More information.

Date Time Duration Cost Enroll
6/18/19+ 9:00am-3:30pm 2 days $780 Enroll

PPAR Review - The Performance Plan and Appraisal

Learn how to manage performance by establishing clear goals, expectations, and performance agreements. More information.

Date Time Duration Cost Enroll
6/4/19 9:00am-3:30pm 1 day $250 Enroll

TEAM MANAGEMENT

7 Habits for Managers

Improve self and team management by exploring concrete, easy-to-use models based on the habits of human effectiveness popularized by Dr. Stephen R. Covey’s best-selling book, 7 Habits of Highly Effective People. More information.

Date Time Duration Cost Enroll
12/11/18+ 8:30am-4:30pm 2 days $675 Enroll
6/11/19+ 8:30am-4:30pm 2 days $675 Enroll

Creating an Inclusive Environment: An Introduction to Managing Implicit Bias

Learn about how implicit bias can unconsciously impact thoughts, attitudes, language, and behavior. Learn strategies to foster a more equitable, inclusive workplace for all employees.
More information.

Date Time Duration Cost Enroll
12/11/18+ 8:30am-5:00pm 2 days $250 Full
1/17/19+ 8:30am-5:00pm 2 days $250 Enroll
2/12/19+ 8:30am-5:00pm 2 days $250 Enroll
3/7/19+ 8:30am-5:00pm 2 days $250 Enroll

Communicating Across Cultures

Examine the powerful role culture can play in driving perceptions of people from a different culture, creating a culture of miscommunication and mistrust. The program helps explore strategies to enhance communication and build a culture of trust. More information.

Date Time Duration Cost Enroll
3/21/19 8:30am-4:00pm 1 day $250 Enroll

Leading Across Generations

Learn how to engage team members from every generation in contributing to the team’s success. Use generational differences to find creative solutions to problems. More information.

Date Time Duration Cost Enroll
This workshop is currently available by request for departmental groups. half day $255 Email

ORGANIZATION MANAGEMENT

Decision Mojo - NEW!

Learn how to consistently make high-quality organizational decisions in challenging circumstances. Learn strategies to avoid key cognitive traps that can cause sub-optimum decisions. More information.

Date Time Duration Cost Enroll
4/24/19 8:30am-5:00pm 1 day $575 Enroll

EPIC Change and Transformation™ - NEW!

Learn to apply 15 different tools to lead change within your team, division, or department. Create a change project roadmap to help you overcome resistance and navigate the stages of change. More information.

Date Time Duration Cost Enroll
2/13/19 8:30am-5:00pm 1 day $740 Enroll

LEADERSHIP DEVELOPMENT PROGRAMS

CCSF & MEA Leadership Development Program

Engage successfully with others and move people to action by developing fundamental leadership skills for communication, coaching, and facilitation. (for MEA-represented and unrepresented managers)

For more information, visit us at CCSF & MEA Leadership Development Program.

CCSF & MEA Leadership 2.0 Program

Strengthen your organizational leadership by developing strategic thinking, political astuteness, change leadership skills, and decision making acumen. (for graduates of CCSF & MEA Leadership Development program

For more information, visit us at CCSF & MEA Leadership 2.0 Program.

Emerging City Leaders Workshop Series

Engage successfully with others and move people to action by developing fundamental leadership skills for communication, coaching, and facilitation. (for supervisors and managers not represented by MEA)

For more information, visit us at Emerging City Leaders Workshop Series.

 

If you are interested in developing a skill not listed above, please contact Workforce Development at wd.dhr@sfgov.org to discuss options.

Training Resources

Continuing Education

Courses, customized departmental projects, and consulting services to support healthy, high functioning teams

TEAM BUILDING WORKSHOPS AND RETREATS

Building Better Teams with DiSC

Learn about team members’ different behavioral styles and learn to flex your own style to work better with others. This fun and useful workshop is great for groups and newly formed teams.

The 5 Behaviors of a Cohesive Team

Work more effectively together by exploring trust, conflict, commitment, accountability and results within your team. This workshop is for teams ready for a deeper level of exploration to improve their teamwork.

PROFESSIONAL DEVELOPMENT WORKSHOPS FOR DEPARTMENTAL GROUPS

Professional Development Workshops for Departmental Groups

Most DHR courses can be offered to department groups, with some customization available.

For more information, visit us at Workshops Departmental Groups.

STRATEGIC PLANNING, FACILITATION SERVICES, AND ORGANIZATIONAL DEVELOPMENT CONSULTING

Strategic Planning, Facilitation Services, and Organizational Development Consulting

DHR Workforce Development can provide meeting and retreat design and facilitation, and strategic planning services. We can also provide coaching and organizational development consulting to support managers and leaders.

 

If you are interested in developing a skill not listed above, please contact Workforce Development at wd.dhr@sfgov.org to discuss options.

Training Resources

Continuing Education