Duration: Half Day

Cost: Contact Workforce Development for pricing for department groups

Target Audience: All city employees serving a diverse community or working in diverse teams

Instructor: Ishani Baruah | Julieta Kusnir

How will participants benefit?

  • Recognize the potential for misunderstanding and intercultural miscommunication, however good the intentions
  • Understand subtle differences in communication styles, verbal and nonverbal cues
  • Understand the role culture plays in determining supervisor/direct report relationship and managing and valuing conflict
  • Learn specific step by step strategies to improve communication, enhance trust, and build productivity

Course Description:

"Wow! I don't understand...and sometimes they are so rude!!" or “Why don’t they ever say what they really mean?” ...these are common reactions heard in a work setting where we serve diverse communities or when we work in a diverse team. Often these reactions are accompanied with feelings of alienation, frustration, confusion, being disrespected and/or a desire to withdraw. Participants in this session will explore various strategies to enhance communication and build a culture of trust.

What participants are saying:

Useful, practical discussions and lessons on culture, communication and trust.
I feel this class provides great learning tools to improve communication in all different settings.
I’ve experienced many, many trainings & culture related trainings and this one rocks!

Upcoming Dates

Available by request for departmental groups