Duration: Half Day

Cost: Contact Workforce Development for pricing for department groups

Target Audience: All city employees working in intact teams.

Instructors: Julieta Kusnir | Jack Hagerty

How will teams benefit?

  • Practice Constructivist Listening skills
  • Understand the neuroscience-based SCARF model
  • Discuss and create a list of team expectations and values that will help build a positive team environment

Course Description:

This interactive training provides employees with the opportunity to practice foundational skills that help build positive workplace relationships. Employees will have multiple opportunities to practice listening to each other during the training. They will review City policies on respect in the workplace, and discuss specific workplace norms that help them feel respected. They will learn about the SCARF model to understand why individuals may sometimes act disrespectfully. Based on neuroscience, the SCARF model explains that we are triggered when our underlying needs are not met. Ultimately this workshop will provide employees with a valuable opportunity to talk about what respect means to each of us personally, and reflect on what we can do to help create a respectful workplace for our teams.

What participants are saying:

Lots of info, good practice! It is great to have this conversation.
This is an important conversation that we need to be having at (our agency).
It is timely and relevant.
Applicable to all work situations.

Upcoming Dates

Available by request for departmental groups